Return & Refund Policy

Last Updated: January 02, 2026

At Dey & Vibe, we are committed to the "Cotton Covenant"—delivering premium, inspected, and flawless products. Because we operate on a model of limited-run prints and strict hygiene standards, we maintain a focused Return Policy.

Please read the terms below carefully before making a purchase.

1. ALL SALES ARE FINAL

To maintain our affordable pricing and ensure the hygiene of our premium cotton products, we do not offer returns or exchanges for:

  • Size issues (Please consult our detailed Size Chart before purchasing).

  • Change of mind / Disliking the print in person.

  • Slight color variations (as detailed in our Terms of Service).

Once a product is delivered and accepted by you, the sale is considered final.

2. THE EXCEPTION: PRE-DELIVERY CANCELLATIONS

We only accept a return if a cancellation request was raised and processed before the item was delivered to your address.

If you requested a cancellation while the shipment was in transit, and you are instructed by our team to return the package upon receipt, the following conditions apply:

  • Condition: The item must be returned in the exact condition you received it—unworn, unused, unwashed, and with all original tags and packaging intact.

  • Proof: You must provide the receipt or proof of purchase.

  • Shipping: You may be responsible for the return shipping costs unless otherwise specified by our support team.

If the item is returned used, damaged, or without tags, the refund will be denied, and the item will be sent back to you at your expense.

3. DEFECTS & QUALITY ASSURANCE (VIDEO VERIFICATION)

We take "Royal Quality" seriously. To ensure zero defects:

  • The Inspection Protocol: Every single item is manually inspected and packed under video surveillance before dispatch. We maintain a video record of every order to prove the product left our facility in perfect condition.

  • Damaged Item Claims: Because of this protocol, we do not accept returns based on claims of "received damaged" or "manufacturing defect" unless you can provide an unboxing video that clearly contradicts our dispatch records.

  • If you believe an error has occurred, you must contact us at deyandvibe@gmail.com within 24 hours of delivery. We will review our dispatch footage. If our records show the item was sent intact, the return request will be denied.

4. REFUNDS

If your return is approved under the "Pre-Delivery Cancellation" exception (Section 2), we will inspect the returned item upon arrival at our Kolkata facility.

  • Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. LATE OR MISSING REFUNDS

If you haven’t received a refund after 7 business days:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. If you have done all of this and you still have not received your refund yet, please contact us at deyandvibe@gmail.com